Totally understand the need to make money but it’s a shame this felt like purely a money making exercise with no effort to provide a good experience for customers. I’ll do all I can to avoid this place in the future and recommend others to do the same. The kids had a good enough time but they have fun in a cardboard box. There is not enough seating in the cafe area so by the time we left there were children sitting on the floor near the toilets. I can’t comment on the quality of the equipment as I hadn’t paid to jump myself so had to sit in the cafe and hope the kids were being adequately supervised by the few bored-looking (and static) staff members we could see. This led to unacceptably long queues and waiting times. The areas we could see were under-staffed (presumably to capitalise on profits) especially the cafe which had just one staff member taking orders. The low lighting can’t hide the grimy surfaces (the toilets are the exception as they were surprisingly clean). 211 Reviews 4 of 14 things to do in West Thurrock Fun & Games, Game & Entertainment Centres Unit 614 Thurrock Lakeside Shopping Centre The Quay Intu Lakeside, West Thurrock, Thurrock RM20 2AD, England Open today: 10:00 - 20:00 Save 5 4 Overpriced and poor Review of FlipOut Lakeside Reviewed 11 March 2023 via mobile Long queues at reception. Staff ranged from friendly to totally disinterested.

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